Credit Controller Apprenticeship Level 2

Credit management is found across all sectors of UK and international commerce and offers a range of challenging and interesting specialisms. It is central to many operations, including setting policies, facilitating sales, managing financial risk, and customer relationships.

The aim of the Credit Controller/Collector role is usually to monitor and manage customer accounts. The role will often consist of collecting monies owed, processing credit applications, agreeing credit terms and payment arrangements. This list is not exhaustive – there are many more activities that could be included in this role.

The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be successful in this job role, this includes, Teamwork, Communication and Negotiation. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment (see below).

The Knowledge areas of the standard will typically be covered through completion of the qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.

The End Point Assessment cannot be taken until the apprentice has been on programme for at least 12 months. This Apprenticeship takes approximately 12–14 months to complete.