Customer Service ApprenticeshipLearning Innovations Training Team
- Info on Application
- 12-18 Months
These programmes will provide the skills to deliver excellent Customer Service, which can be applied to a range of job roles across different sectors. This course is ideal for those dealing with customers both face to face and over the phone and those who need to improve their communication skills. With a selection of optional units to focus upon, the qualification will include developing a better understanding of customer relationships, improving customer loyalty and problem solving. This programme will enhance communication skills, using essential techniques to improve customer satisfaction. The employee will be able to handle customer complaints and queries, concentrating on retention of business and increased sales.
Learning Innovations Training Team
Suite 12 McCarthy's Business Centre,
Tel: 0113 427 9373Web: http://www.learninginnovations.co.uk