Customer Service Apprenticeship Level 3

The Customer Service Specialist Level 3 Standard involves:

Learning whilst you are employed full time. You will be expected to hold a suitable customer service related position to achieve this qualification.

A Pass / Merit / Distinction in the new apprenticeship standard and Functional Skills in Mathematics & English

You will be required to participate in an End Point Assessment which will include an apprentice showcase, a practical observation and a review of your CPD log

A programme lasting up to 18 months however you can work at your own pace to finish sooner!

To view the standard in more detail, please visit the City & Guilds website.

Our apprenticeships are suitable for school leavers looking to start their careers and those already working in a role who want to gain an industry related qualification…
Customer Service comes into almost every job, opportunities are many and varied and found in most organisations.

The standards that you work towards are set by The Institute of Customer Service. You can join the institute as a student member if you are studying one of these qualifications.