Customer Service Level 2 and Level 3 Apprenticeship

Customer Service; Level 2 and Level 3

The Customer Service Practitioner Level 2 Apprenticeship aims to develop knowledge and understanding of the principles of effective customer service and develop the practical skills required to support the customer service environment. It aims to equip individuals with the skills and behaviours of excellent customer service and provide all with a recognised qualification to acknowledge your commitment to Quality and exceptional client care.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.