Customer Service Level 3 Apprenticeship

What qualification will I achieve?

Along with the achievement of the Customer Service apprenticeship, apprentices will achieve a practical and theory-based (or ‘combined’) qualification: Level 3 Diploma in Customer Service

How long is the course?

This apprenticeship usually takes 12 months to complete.

How will I learn?

The apprenticeship will largely take place at the site of the employer, using day to day working activities to underpin knowledge that is learnt. A portion of the apprenticeship will take place at Furness College through classroom based learning. This is likely to be as part of a day release from the employer.

What subjects will I study?

Manage personal and professional development
Organise and deliver customer service
Resolve customers’ problems
Principles of business
Understand customers and customer retention
Understand the customer service environment

How will I be assessed?

The learner will build up a portfolio of evidence on going over the duration of the qualification. This will be made up of observations, professional discussions, product evidence and witness testimonies from the employer. There will also be 6 multi choice on line tests to complete for the technical certificate. This will be undertaken at college.