Customer Service Practitioner – Level 2 Apprenticeship Standard (out of centre learner)

  • Information on application
  • 15 Months
  • Apprenticeship
  • North West

Course Aim:
This customer service apprenticeship is ideal for candidates who are new to the business and customer service environment and are looking to gain a nationally recognised qualification.

Student Pre-Requisites:
The entry requirement for this apprenticeship will be decided by each employer, but will typically be a minimum of level 1 in English and maths. Students will also be required to pass a Gen2 initial assessment at Level 1.

Students are with their employer from day one and will study their taught components at an agreed Gen2 centre two days per month. This training will take place at a Gen2 centre based in West Cumbria, Carlisle or Furness. The students are visited by a Gen2 assessor in the workplace approximately every four to six weeks to assess their competence and monitor progress.


Blackwood Road Lillyhall Industrial Estate Lillyhall Workington Cumbria CA14 4JJ,

Tel: 01900 701300