Customer Service Practitioner – Level 2 Apprenticeship Standard (out of centre learner)

Course Aim:
This customer service apprenticeship is ideal for candidates who are new to the business and customer service environment and are looking to gain a nationally recognised qualification.

Student Pre-Requisites:
The entry requirement for this apprenticeship will be decided by each employer, but will typically be a minimum of level 1 in English and maths. Students will also be required to pass a Gen2 initial assessment at Level 1.

Location:
Students are with their employer from day one and will study their taught components at an agreed Gen2 centre two days per month. This training will take place at a Gen2 centre based in West Cumbria, Carlisle or Furness. The students are visited by a Gen2 assessor in the workplace approximately every four to six weeks to assess their competence and monitor progress.