Level 2 Customer Service

Geason Training
  • Info on Application
  • 12 Months
  • Apprenticeship
  • Scotland

What will apprentices learn?

This programme will cover the following subject areas:

Understanding the organisation
Meeting regulations and legislation
Systems and resources
Product and service knowledge
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Developing self
Being open to feedback
Team working

Geason Training’s flexible delivery and dedicated support

Once the learners are enrolled on the programme, they will be assigned a Skills Trainer together with support from a Student Engagement Coach and English and Maths tutor where required. Our apprenticeships are delivered using various proven learning methods:

Coaching and mentoring
Shadowing appropriate managers
Online learning e.g. webinars/blended learning via Smart Assessor
Teaching of theory – lectures/powerpoint presentations
Workplace observations and practical tuition
Skills Development Workshops (Monthly or Block Release to suit your requirements)
Technical Briefings e.g. new equipment or technologies
Project work, simulated exercises and roleplay
Career planning
Master Classes

Geason Training

Geason House,

145 North Street,


G3 7DA,

Tel: 0330 088 9596

Web: https://www.geasontraining.co.uk/