Level 3 Customer Service Apprenticeship

Our customer service qualifications develop the skills and knowledge you need to provide excellent customer service. These can be applied to hundreds of job roles across different industries – which is great if you’re still undecided about your future career.

A good level of customer service is essential for anyone working in a customer-facing role. You need the skills to be able to make customer’s feel valued, deal with requests and handle complaints.

Some of the Key skills involved in customer service are:

Excellent customer service skills
The ability to handle and resolve difficult situations
IT and administration skills
Accuracy and attention to detail
Qualifications
VIEW AVAILABLE LEVEL 2 & LEVEL 3 QUALIFICATIONS
Entry Requirements
There are no set requirements, but you’ll need a good level of general education. GCSEs in English, maths and ICT may be useful.
Experience or a qualification in customer service or contact centre operations could also help.
You could get into this job through an apprenticeship.
What you’ll Do
You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers’ questions by phone, email, webchat or face-to-face
giving quotations and checking product availability
selling and taking payment
handling complaints or passing them to a manager
entering customer information onto a computer database
tracking orders and giving refunds. You’ll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You’ll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

Career path & progression
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.