Level 3 Infrastructure Technician Apprenticeship

Programme Overview:

An Infrastructure Technician provides support to internal
and/or external users, helping them to be productive
when using technology in their job.
Infrastructure Technicians set up new users, resolve a
wide range of technical queries and issues, use tools to
problem solve, trouble shoot and monitor hardware in
order to provide preventative measures to ensure user
experience and up-time is as good as possible.
Infrastructure Technicians ensure hardware is safe,
working properly and that problems are responded to on
a timely basis.

Who is it for?
Typical job titles include (but are not limited to);
 Help Desk Technician
 First or Second Line Support
 IT Infrastructure Technician
 Network Support