Level 5 Operations / Departmental Manager

Programme Content
1. Operational Management

Understand operational management models, including creating plans and setting KPIs. (K)
Input into strategic planning and create plans in line with organisational objectives. (S)
2. Project Management

Know how to set up and manage a project; process management and risk management. (K)
Plan, organise and manage resources to deliver required outcomes. (S)
3. Finance

Understand business finance; how to manage budgets; financial forecasting. (K)
Able to monitor budgets and provide reports, and consider financial impact. (S)
4. Leading People

Understand different leadership styles, how to lead multiple/remote teams and manage team leaders. (K)
Able to communicate organisational vision and goals and how these to apply. Support development through coaching and mentoring, and enable and support high performance working. (S)
5. Managing People

Know how to develop high performing teams. Understand performance management techniques and talent management models. (K)
Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. (S)
6. Building Relationships

Understand approaches to relationship management including negotiation, influencing, and effective networking. (K)
Able to build trust, & use effective negotiation and influencing skills and manage conflict. (S)
7. Communication

Understand interpersonal skills and techniques (verbal, written, non-verbal, digital). (K)
Able to chair meetings and present using a range of media. Use of active listening, and able to challenge and give constructive feedback. (S)
8. Self Awareness

Understand own impact and emotional intelligence, and different learning and behaviour styles. (K)
Able to reflect on own performance, working style and impact on others. (S)
9. Self-Management

Understand time management techniques and tools. (K)
Able to create a personal development plan. (S)
10. Decision Making

Understand problem solving and decision-making techniques, including data analysis. (K)
Able to undertake critical analysis and evaluation to support decision making. (S)
11. Takes Responsibility

Demonstrates resilience and accountability. (B)
12. Inclusive and Agile

Open, approachable, authentic, and able to build trust with others. (B)
Is creative and innovative when seeking solutions to business needs. (B)
13. Professionalism

Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values. (B)