Operations/Departmental Manager Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include:

Operations Manager
Regional Manager
Divisional Manager
Department Manager
Specialist Managers

Programme

Duration: typically 2½ years

Level: 5

Standards/Framework: Standards

Funding band: £9,000

Maths/English level required: 2

End point assessment:

Knowledge Test
Competency-based Interview
Portfolio
Work-based Project
Professional Discussion

Core requirements (all roles): Knowledge

Understanding operational management approaches and model.
Creating plans to deliver objectives and set KPIs.
Understand business development tools (eg SWOT).
Resource management.
Contingency planning.
Management of change.
Data security.
Project management.
Risk management.
Understanding business finance and budget management.
Different leadership styles.
Leading multiple and remote teams.
Coaching and mentoring.
Organisational cultures and diversity.
Effective recruitment processes.
Stakeholder management.
Collaborative working techniques.
Conflict management.
Effective communication.
Self-awareness.
Self-management.
Problem solving.
Decision making techniques.

Core requirements (all roles): Skills

Strategic planning.
Commercial awareness.
Reportwriting.
Data analysis.
Resource management.
Risk management.
Project management.
Effective budgeting and linking financial implications to decision making.
Effective communication.
Supporting development of others through coaching and mentoring.
Change management.
People and performance management.
Motivational techniques.
Delegation.
Effective negotiation and influencing.
Conflict management.
Sharing good practice.
Collaborative working.
Effective communication.
Active listening.
Ability to challenge and give constructive feedback.
Self-reflection.
Time management.
Critical analysis and evaluation to support problem solving.
Decision making.

Progression

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years’ of management experience can apply for Chartered Manager status through the CMI.