Operations/Departmental Manager Level 5

An operations / departmental manager is someone who manages teams, projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.

Specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities include creating and delivering operational plans, managing projects, leading and managing teams, coaching and mentoring, financial and resource management, talent management, and managing change.