Operations/Departmental Manager Level 5 Apprenticeship

Our Operations/Departmental Manager programme is designed to equip Managers with the key skills needed to manage resources, recruitment and information management. Throughout the programme, they will be supported by experienced management experts, who will give them the knowledge and skills that they can apply in the business environment.

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Over the 18 – 24 month programme, Manager will cover a variety of topics allowing them to contribute to, and create, strategic plans alongside the creation and development of business plans which will be integral to your business’s progression.

As part of this programme, Managers will learn to manage projects, lead and manage teams, manage change, talent management and support others through mentoring and coaching. We have worked with employers to develop an innovative and exciting programme which will benefit both Managers and businesses.

How is the apprenticeship delivered?

This apprenticeship is delivered through workshops that take place either in our training centre in Harrogate, in Leeds or at employer locations. Apprentices will also access our learning platform to access online learning and to build their portfolio.

Completing the apprenticeship

This is an apprenticeship standard so all apprentices have to go through the endpoint assessment process, also known as EPA. To complete the endpoint, apprentices will be required to:

Consultative Project (5000 word project)
Knowledge Test
Structured Competency Based Interview
Assessment of portfolio of evidence
Presentation on Work based Project with Q&A session