OPERATIONS / DEPARTMENTAL MANAGER

Occupation
An operations/departmental manager is someone who manages teams and/or projects, and achieving
operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
They are accountable to a more senior manager or business owner. Working in the private, public or
third sector and in all sizes of organisation, specic responsibilities and job titles will vary, but the
knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating
and delivering operational plans, managing projects, leading and managing teams, managing change,
nancial and resource management, talent management, coaching and mentoring. Roles may include:
Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist
managers.
Entry Requirements
The entry requirement for this apprenticeship will be decided by each employer, but may typically be
ve GCSEs at Grade C or higher.