Retail Level 2/3 Apprenticeship

Develop or enhance your skills in Retail with the most up to date qualification standards. This is available to non-levy organisations. The main role of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. They can work in a variety of shops and other retail establishments such as small boutiques, large high street chains, supermarkets and well-known department stores. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.

Entry requirements: Employed status and experience in role.

Who is it for?
Retail assistants, Senior Sales Assistants, Sales People, Front Facing Customer Service Staff