Telesales Training

Selling over the telephone takes practise and our Telesales Training recognises that staff who communicate with their customers using just the telephone, need constant refreshing on new techniques. Why is this? It’s because buyers put up barriers, mainly caused through bad experiences with other sales people and a marketplace that is constantly changing.

How are we different?

We focus on putting the customer first, making the experience of being ‘sold to’ more engaging. Our telesales training techniques are workshop-based and highly practical, and we are very comfortable getting your team doing live customer calls.

Give us a call to talk about what your telesales team need. What we cover on our Telesales Training Course
A one day course – £195+vat per delegate (discounts for larger groups. Delivered at your business, or at our training suite in Exeter. We cover the South West (Bristol, Somerset Devon, Cornwall) but often travel all over the UK for our very special clients.

Your Customer
Who are they, what do they need and how can you help? We understand today’s buying behaviour and build customer profiles.

Setting Objectives
It’s important for every call to have a clear goal. We set some SMART sales objectives to keep you focussed during the call.

Navigating Gatekeepers
Gatekeepers should become your new best friend, so don’t see them as a barrier, see them as your best chance for support.

Elevator Pitch
Always be ready and able to deliver a punchy, yet informative elevator pitch. We’ll teach you how to build the perfect pitch.

Presenting
How to provide your customer with engaging information about products and services, in a way that translates over the phone.

Asking Great Questions
Gain information by asking great open questions, that encourage your customer to open up and share their views.

Closing the Sale
How to create the perfect opportunity to commit the sale. No cheesy closes, just genuine listening, understanding and problem-solving.

Agreeing Actions
Every call should produce a ‘next action’ as you move your customer through the sales pipeline, towards converting the sale.

Sales Pipeline
The sales pipeline should be nurtured daily, with effective sales activity, to deliver predictable conversions to sales revenue. We’ll give you plenty of tips. If you have a team of people who need to attend this training, then we are happy to come to your business. We cover Bristol and the entire South West – Devon, Cornwall and Somerset.

All of our courses are tailored to ensure we deliver exactly what you need. We are happy to spend some time getting to know you, your team and your business sector, so that our training really hits the spot and is guaranteed to be effective. Listening to some live calls is a great way for us to build a picture of what’s currently working well for you, and what might need a little Momentum (pardon the pun)

We are happy to facilitate Sales Power Hours, get involved in live call-listening so we can provide timely and accurate feedback. If you’d prefer to outsource your sales management function, then we offer an Outsourced Sales Director service too.