Customer Service

This qualification is designed for people who are communicating with customers on a regular basis, by telephone or face-to-face. The course is approximately 15 months. There will be a series of observations in the workplace and an opportunity to attend

Blended Learning

Northamptonshire

Apprenticeship

Is For Individuals Who Are... New to selling or have had no previous sales training or those thinking of a career in sales. Looking For... Development of sales skills and techniques. To Become... Adept at following a sales process which

Classroom

Greater Manchester

Approved Certification

Information available on application. Please contact us for course details.

Blended Learning

West Midlands

National Vocational Qualification

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the

Blended Learning

Hertfordshire

Apprenticeship

APPRENTICESHIP OVERVIEW This course provides individuals with the knowledge to deal with the complex of demanding customer requests, queries or complaints. Individuals develop a customer centered approach to ensure they provide a positive and pleasant experience. Subjects Include: Business knowledge

Distance Learning

Derbyshire

Apprenticeship

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service,

Classroom

Scotland

Accredited Certification

Whether you want your people improving their sales effectiveness during inbound or outbound calls or attaining a higher level of service excellence, we can work with your people to overcome the challenges you face in the real world, rather than

Blended Learning

Sussex

Approved Certification

This qualification allows your learners to gain a thorough understanding of retail operations, which will enable them to progress within or pursue a career in the retail sector. They will gain an understanding of effective customer service, teamwork and what

Distance Learning

United Kingdom

Approved Certification

Would any of your learners benefit from completing some customer service training? Online content and assessments make it easy for your learners to study anywhere, anytime. This qualification allows your learners to understand key concepts underpinning customer service, including conflict

Distance Learning

United Kingdom

Approved Certification

Our customer service qualifications develop the skills and knowledge you need to provide excellent customer service. These can be applied to hundreds of job roles across different industries – which is great if you’re still undecided about your future career.

Blended Learning

Yorkshire

Apprenticeship