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Effective leadership is about ordinary people achieving extraordinary results – it’s about what people do, not what they say. Masterclass has helped thousands of individuals understand how their leadership behaviours, their communication skills and their passion and belief in their
Classroom
Berkshire
Approved Certification
This qualification is designed for people who are communicating with customers on a regular basis, by telephone or face-to-face. The course is approximately 15 months. There will be a series of observations in the workplace and an opportunity to attend
Blended Learning
Northamptonshire
Apprenticeship
Is For Individuals Who Are... New to selling or have had no previous sales training or those thinking of a career in sales. Looking For... Development of sales skills and techniques. To Become... Adept at following a sales process which
Classroom
Greater Manchester
Approved Certification
Information available on application. Please contact us for course details.
Blended Learning
West Midlands
National Vocational Qualification
Develop the mind-set and skills to be successful in telephone based activities. This intensive 2 day course has been designed to focus on the mind-set as well as the techniques needed to be successful in a telephone based sales role.
Blended Learning
London
Approved Certification
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the
Blended Learning
Hertfordshire
Apprenticeship
APPRENTICESHIP OVERVIEW This course provides individuals with the knowledge to deal with the complex of demanding customer requests, queries or complaints. Individuals develop a customer centered approach to ensure they provide a positive and pleasant experience. Subjects Include: Business knowledge
Distance Learning
Derbyshire
Apprenticeship
An intensive 3 day workshop, this course has been designed to cover the fundamentals of consultative selling and to provide the delegate with the knowledge, structure and confidence from which to build their sales career. The course is focused around
Blended Learning
London
Approved Certification
Master the sales fundamentals. Miller Heiman Group’s Foundational Selling training introduces sellers to the fundamental skills needed to engage and interact with buyers. Through sales training programmes like Professional Selling Skills®, sellers use learned behaviours and strategies to better respond
Classroom
London
Accredited Certification
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role. This qualification covers the principles of customer service,
Classroom
Scotland
Accredited Certification