Advanced Credit Controller Apprenticeship Level 3

Kaplan Financial Limited
  • Info on Application
  • 18-24 Months
  • Apprenticeship
  • London

An Advanced Credit Controller and Debt Collection Specialist usually works with internal and external customers, both commercial and consumer, to ensure that the cash flow of their organisation is maximised, while achieving fair customer outcomes. Typically they will work with customers who are deemed to be ‘high risk’ for reasons such as carrying high levels of debt or consistently breaching credit limits.

The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be successful in this job role, this includes, Teamwork, Communication and Personal Development. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment (see below).

The Knowledge areas of the standard will typically be covered through completion of the qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.

The End Point Assessment cannot be taken until the apprentice has been on programme for at least 12 months. This Apprenticeship will typically take approximately 18-24 months to complete.

Learners will complete the mandatory Diploma in Credit Management from the Chartered Institute of Credit Management (CICM). The Diploma comprises of four exams:

Accounting Principles which will provide a solid understanding of fundamental accounting principles and techniques.
Business Environment which will put the working environment into context thinking about the structure and function of organisations, management, marketing and external environmental influences.
Business Law which provides a broad understanding of the legal context and structures in which business operates through the development of knowledge about the English legal system, contract law, agency, and sales and supply of goods legislation.

Credit Management which provides an understanding of the concepts, processes and techniques that underpin best practice across a range of credit environments.
To deliver the Diploma, we work in partnership with the CICM. Learners will receive study texts and sample questions to work through. They will also will have access to tutor support via email or telephone. Virtual classroom lessons are also available which are 2 hour, live, interactive sessions with approximately 10 per unit.

Individual employers set the selection criteria for their Apprenticeships. Most candidates would be expected to have Level 2 Maths and English. Other relevant or prior experience may also be considered as an alternative.

Kaplan Financial Limited

179-181 Borough High Street,


SE1 1HR,

Tel: 0207 920 3060