Customer Service ApprenticeshipMITSkills
- Info on Application
- 12-15 Months
This qualification provides you with the skills to deliver high-quality service to customers and provide direct customer support within all sectors.
You may be the first point of contact or act as a referral point for dealing with orders, payments, offering advice, guidance and support, service recovery, complex technical customer requests, complaints and queries.
With Level 3 qualifications, you will gather and analyse customer information and data that influences change and improvements in service, using digital technologies to carry out the role.
Level 2 Customer Service Practitioner
Level 3 Customer Service Specialist
Level 2 – 12 months
Level 3 – 15 months
After completing the Level 2 Apprenticeship you can progress onto our Level 3 Customer Service Specialist.
After completing the Level 3 Customer Service Specialist, you could progress into the Customer Service, Sales, and Marketing industries.
Assesment Centre Surrey,
Unit 12-13 Camphill Industrial Estate,
Tel: 0845 430 9009Web: https://mitskills.com/