Customer Service Apprenticeship

  • Info on Application
  • 12-15 Months
  • Apprenticeship
  • Surrey

This qualification provides you with the skills to deliver high-quality service to customers and provide direct customer support within all sectors.

You may be the first point of contact or act as a referral point for dealing with orders, payments, offering advice, guidance and support, service recovery, complex technical customer requests, complaints and queries.

With Level 3 qualifications, you will gather and analyse customer information and data that influences change and improvements in service, using digital technologies to carry out the role.

Apprenticeships Available
Level 2 Customer Service Practitioner
Level 3 Customer Service Specialist

Typical Duration
Level 2 – 12 months
Level 3 – 15 months

Career Progression
After completing the Level 2 Apprenticeship you can progress onto our Level 3 Customer Service Specialist.

After completing the Level 3 Customer Service Specialist, you could progress into the Customer Service, Sales, and Marketing industries.


Assesment Centre Surrey,

Unit 12-13 Camphill Industrial Estate,

West Byfleet,


KT14 6EW,

Tel: 0845 430 9009