Office 365 Administration and Troubleshooting

This course if for those who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies.

This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Course Pre-requisites
This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

Course Outline
Module 1: Office 365 services overview

Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients
Module 2: Office 365 administration, tools, and techniques

Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365
Module 3: Administering and troubleshooting directory synchronization and directory objects

Directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365
Module 4: Administering and troubleshooting Microsoft Exchange Online

Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online
Module 5: Administering and troubleshooting Skype for Business

Skype for Business management overview
Administering users and connectivity in Skype for Business
Troubleshooting Skype for Business
Module 6: Administering and troubleshooting SharePoint Online

SharePoint Online management overview
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online
Module 7: Planning and deploying Office 365 ProPlus

Overview of Office 365 ProPlus
Managing user-driven Office 365 ProPlus deployments
Troubleshooting Office 365 ProPlus deployments
Module 8: Administering and troubleshooting compliance and security in Office 365

Overview of compliance features in Office 365
Administering Azure Rights Management in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection